Privacy Policy

dak999 ("we", "us", "our", "Platform") operates the website accessible at https://dak999.cam. We are committed to protecting the privacy and security of your personal information and to being transparent about how we handle data relating to the individuals who use our platform ("you", "your", "User").

This Privacy Policy ("Policy") sets out the types of personal data we collect from you or that you provide to us, how we use that data, with whom we may share it, how long we retain it and the rights you have in relation to it. This Policy applies to all Users of dak999, including visitors who browse without registering and registered account holders.

dak999 is an English-language online casino and sports betting information platform designed for Pakistani users. References in this Policy to payment methods familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are for contextual purposes only. These references do not constitute endorsements by those providers of any gambling-related activity.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, names, email addresses, identification numbers, location data and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, erasure or destruction.
• "Data Controller" means dak999, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of dak999 under contractual obligation.
• "Consent" means any freely given, specific, informed and unambiguous indication of your agreement to the processing of your Personal Data for a specified purpose.
• "Cookies" means small text files placed on your device by a website to store information about your preferences, session and behaviour on that website.
• "KYC" means Know Your Customer — the identity verification process used to confirm a User's identity, age and source of funds in accordance with applicable anti-money laundering requirements.
• "CNIC" means Computerised National Identity Card — the primary identity document issued to Pakistani nationals by NADRA.

dak999 collects the following categories of personal data, depending on how you interact with our platform:

We do not knowingly collect Sensitive Personal Data (such as biometric identifiers used for identification, genetic data, health records or data revealing religious beliefs) beyond what is required for identity verification under applicable KYC obligations.

dak999 collects personal data through the following means:

• Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, participate in a promotion or contact our support team;
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data through cookies, server logs, pixel tags and similar tracking technologies;
• Third-party sources: We may receive data about you from third-party payment processors (to verify transaction details), identity verification service providers (to process KYC checks) and fraud prevention services (to protect against financial crime);
• Publicly available sources: In limited circumstances, we may supplement your profile with information from publicly available sources where required for compliance purposes.

dak999 processes your personal data only where we have a lawful basis to do so. The following table sets out our primary processing purposes and the corresponding legal basis for each:

Where we rely on your consent as a legal basis, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

dak999 processes your personal data to deliver the core functions of our platform. Specifically, we use your data to:

• Create, maintain and manage your dak999 account;
• Verify your identity and age in accordance with KYC requirements;
• Process your deposit and withdrawal transactions via available payment methods;
• Administer bonuses, promotions and loyalty rewards to which you are entitled;
• Detect, investigate and prevent fraudulent activity, collusion, money laundering and other prohibited conduct;
• Monitor your account for responsible gambling triggers and apply protective measures where required;
• Provide customer support in English, and where possible in Urdu, in response to your enquiries;
• Send you account-related notifications, security alerts and, where you have opted in, promotional communications;
• Analyse platform usage patterns to improve our services, interface and user experience;
• Comply with applicable legal and regulatory obligations.

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without providing an opportunity for human review.

dak999 does not sell your personal data. We may share your data with trusted third parties in the following limited circumstances:

• Payment processors: To facilitate your deposit and withdrawal transactions. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may be involved where you select them as a payment method. These providers operate under their own privacy policies and are contractually required to protect your data;
• Identity verification providers: To complete KYC checks — including document authentication, liveness verification and age confirmation — as required by our compliance framework;
• Fraud prevention and AML services: To screen transactions and user profiles against financial crime databases and regulatory watchlists;
• IT infrastructure and hosting providers: Third-party cloud and server infrastructure providers who host platform data under strict data processing agreements;
• Legal and regulatory authorities: Where required by applicable law, court order, regulatory direction or to protect the legal rights of dak999 or other users;
• Professional advisers: Including legal counsel, auditors and insurers, where necessary for the operation of our business.

dak999 uses cookies and similar tracking technologies to enhance your platform experience, maintain session continuity and gather analytics data that helps us improve our services. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the operation of the platform — these enable functions such as login session management, security controls and load balancing. These cookies cannot be disabled without affecting core platform functionality;
• Performance & Analytics Cookies: Collect anonymised data about how Users interact with the platform — which pages are visited most, how long sessions last and where users encounter errors. This data is used to improve platform performance;
• Functionality Cookies: Remember your preferences and settings (such as language preference and display options) to provide a more personalised experience;
• Marketing & Targeting Cookies: Used only where you have given explicit consent. These may track your activity across sessions to enable targeted promotional communications within the platform.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the platform. For full browser-based cookie management guidance, refer to your browser's help documentation.

dak999 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Specific retention guidelines are as follows:

• Active account data: Retained for the duration of your account's active status plus a post-closure period required by applicable law (typically five to seven years for financial and KYC records, in line with standard AML retention obligations);
• Transaction records: Financial transaction data is retained for a minimum of five years following the date of the transaction, consistent with anti-money laundering record-keeping requirements;
• KYC and identity documents: Retained for the period required by the applicable licensing and AML framework — generally five years from account closure or the date of the last relevant transaction;
• Support communications: Retained for a period of up to three years from the date of the last communication, or longer if the communication relates to an ongoing dispute or legal matter;
• Marketing and consent records: Retained for the duration of your consent or until you withdraw consent, whichever is earlier, plus a reasonable period to demonstrate compliance.

At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

dak999 implements appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields (including identity document data and financial credentials) at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of our platform infrastructure;
• Two-factor authentication available for all registered user accounts;
• Incident response procedures for the detection, reporting and management of personal data breaches.

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by dak999:

To exercise any of these rights, please submit a written request to our support team at [email protected]. We will acknowledge your request within a reasonable timeframe and respond fully within 30 days, or inform you if additional time is required. We may need to verify your identity before fulfilling certain requests.

Please note that certain rights may be limited or overridden by our legal obligations — for example, we cannot delete transaction records that we are legally required to retain for AML compliance purposes.

dak999 is strictly an adults-only platform. We do not knowingly collect, process or store personal data from any individual under the age of 18, or under the higher minimum age required by the applicable operator or license jurisdiction.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has provided us with personal data or has created an account on dak999, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

As a platform serving users primarily in Pakistan and operating on international infrastructure, dak999 may transfer and store your personal data on servers located outside Pakistan. Where data is transferred to countries that may have different data protection standards, we take appropriate safeguards to ensure that your personal data continues to be protected to a standard consistent with this Policy.

Safeguards we use for international transfers may include standard contractual clauses with our data processors, data processing agreements that impose obligations consistent with applicable data protection principles, and assessments of the legal and security environment in the destination country.

By using the dak999 Platform and agreeing to this Privacy Policy, you acknowledge and consent to the transfer of your personal data outside Pakistan where necessary to deliver our services.

dak999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date displayed at the top of this page. Where changes are significant, we may also notify registered users via email or a prominent notice on the Platform.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the dak999 Platform following any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with an amendment, you should cease using the Platform and contact our support team to request account closure and data deletion.

If you have any questions, concerns or requests regarding this Privacy Policy, the data we hold about you, or how we process your personal information, please contact the dak999 data team using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

For questions related to the broader terms of using our platform, please refer to our Terms & Conditions. For information about responsible gambling tools and self-exclusion options, please visit our Responsible Gambling page.